Privacy policy - Trusted shopping with Bean Smitten
Who We Are
We are Bean Smitten Limited, an independently owned coffee roasting company, registered in England and Wales. Company number 9699982. Registered Office Unit K, The Brewery, Bells Yew Green Road, Tunbridge Wells, Kent. TN3 9BD.
Gathering Your Information
We may gather information from you any of the following ways:
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The form completed at the checkout page during an online purchase
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A review you write using the link we provide on our website, email footer or other means
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An online form e.g. newsletter subscription, competition, or other promotion
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On paper forms at farmers markets and at other events
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Notes made during or after a telephone conversation or a face to face meeting
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By any other electronic or manual methods, we consider secure enough to protect your privacy
Types of Information We May Hold About You
Depending on the nature of your relationship with us, we may hold the following information:
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Name
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Address
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Telephone number
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Email address(es)
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Correspondence, including emails, reviews and other electronic or handwritten notes
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Records of purchases you have made from our online store, including bank card, or PayPal account details, what means we used to dispatch the products to you, the shipment address and shipment tracking.
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Website log in details, including your user name and chosen password
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Information about any device you have used to access our website, your browser preference, IP address and when and how you use our website
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Records of marketing communications we have sent you, including whether you have opened them and further interactions with any of the information and links contained therein.
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If you’re trading as a sole trader or partnership we may hold additional information such as your VAT number, trade references, information from other sources such as credit reference agencies, fraud prevention agencies, claims databases marketing and research companies social media providers and the DVLA as well as any information that is publicly available.
How We Use Your Information
Depending on the nature of your business with us we may use your information in any combination of the following ways:
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To process one off orders and recurring subscriptions
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To ask you for feedback about the products, services, and service level you have received from us
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To send you newsletters and offers
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To run competitions
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To suggest products and services you might like
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To help us improve our website including the way our online store functions
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To answer any questions, you may have
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Our own statistical analysis, for example to aid forward planning
Sharing Your Information
We use your information for our own business needs and to help improve our products and services to us. We do not share your information with third parties EXCEPT for service providers who provide us with key tools needed to conduct our business. These include: Website providers, authors of website plugins e.g. our customer review app, subscription providers, payment gateways, providers of cloud storage, accounting software, shipping companies and companies who provide us with the tools we need to send you newsletters, other electronic or paper communications or place advertisement for us.
Marketing Communications
We would like to keep you informed of new products, blog posts, news about our company and other items that we feel you may be interested in such as events we are holding or food fairs we are attending. Where you have consented to us doing so, we may send you communications either electronically or, in paper format.
Even if you have asked us not to send you marketing communications we may still need to write to you for example in connection with an online order, temporary closure, or other service-related matter.
To change your marketing communication preference, please write to us using our Contact Form, or telephone us on 01892 281060.
Your Rights
You can ask us:
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For an electronic or paper copy of the information
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To make amendments to inaccurate or out of date information
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To delete your information
How long do we keep your information for?
We keep a record of your personal information to allow us to provide a better service, save you time in re-keying information and to allow us to keep you informed of new products, services, events, and service-related information.
We will not automatically delete your information after a given period but, will delete it if you ask us to do so and we will not keep your personal information for longer than is necessary.
Following Website Links
We may sometimes post a link to other websites. Examples include the websites of customers of ours and links to interesting articles/snippets of information that may add value to a blog post, or news item that we have posted.
Such websites do not necessarily conform to the same standards of our own privacy policy and you are advised to read each sites’ own privacy policy if you have any concerns.
Security
We take security of information very seriously. Our security measures include the following precautions, taken to protect your information:
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Physical – Measures to ensure the security of our premises, equipment, and paper files
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Digital – Limiting user access to data, using data encryption and data back-up tools
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Protection – Using firewalls, anti-virus, and anti-malware technologies to guard against cyber attack
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Best Practice – Ensuring our systems are up-to-date including latest security patches and not asking you for confidential details in an email communication
Contact Us
If you have any questions about our Privacy Policy or would like to exercise your right to view, amend or have us delete your information please write to us using our Contact Form, or telephone us on 01892 281060.
We may require proof of your identity so that we can ensure we are discussing the information with its legitimate owner.
Updated December 2023