We would like to thank both new and existing customers for their continued support during the Coronavirus (COVID-19) outbreak.
We are aware of intermittent, Coronavirus related delays at Royal Mail. Both directly (staff absences) and indirect (trend towards online shopping). This particularly seems to be the case just after the weekend. Please allow a little extra time for your order to arrive.
Standard UK delivery is via Royal Mail 48 and FREE on orders of £15 or more
Premium UK delivery is via DPD Local. This is a next working day courier service. There is no additional charge for this on orders of £50 or more.
'Click and collect' is available. Orders can be picked up 24/7 from a safe place
Normal dispatch days are Monday, Wednesday and Friday
Tuesday and Thursday are reserved for roasting
We have a new 'hatch' that is open Monday - Friday 9am - 3pm, for take-away coffees and you can also buy coffee beans, whole or ground.
Read on for further details...
Since the beginning of the Coronavirus outbreak, we have seen a significant increase in the number of people ordering their coffee from us online. We are grateful for this and also, excited to see that the majority of our wholesale customers, who operate cafes and coffee shops are open again and adapting to the new rules.
We conscious of our responsibilities towards customers and our employees. We have reconfigured the roastery so that it is a 'COVID-19 Secure' workplace and where possible staff are carrying out some activities from home. The roastery remains closed to the general public at the moment but, you can buy take-away coffees and coffee beans from our new serving 'hatch'.
Orders are dispatched on Mondays, Wednesday and Fridays. Please order by 2 pm on dispatch days so that we may process your order the same day.
Royal Mail are operating a full service, albeit slower due to Coronavirus related staff absences Standard Delivery is fulfilled via Royal Mail 48 and Premium via DPD Local. We are not using Royal Mail 24 at the moment.
FREE Standard UK Delivery on orders of £15 or more.
FREE Premium UK Delivery on orders of £50 or more.
For those choosing to 'click and collect', please wait for the confirmation email to arrive before setting out. All collections are left in a safe place.
Thanks again for your support and our best wishes to you and your family.
Team Bean Smitten