Roastery Operations Update


Covid-19 cases are rising again and starting to impact on Royal Mail collections from the roastery and deliveries to our customers. Please allow a couple of extra days for your coffee to arrive.

At the roastery, we continue to take measures to ensure that we can roast great coffee safely and securely. Measures to cope with extreme heat in the summer time have now been introduced, which might mean we slow things down a little from time to time.

Personal callers may purchase take-away coffees and freshly roasted beans from our serving hatch but, we are not inviting people into the roastery at this time.

We would like to thank both new and existing customers for their continued support.

Full Details

Since the beginning of the Coronavirus outbreak, we have seen a significant increase in the number of people ordering their coffee from us online. We are grateful for this whilst being mindful of the ongoing challenges faced by our wholesale customers, who operate cafes and coffee shops.

We are conscious of our responsibilities towards customers and our employees. We have reconfigured the roastery so that it is a 'COVID-19 Secure' workplace and where possible staff are carrying out some activities from home.

During the summer months it can get extremely hot in the roastery. For the safety and comfort of our employees, we have introduced measures that allow us to slow things down a little on the hottest days. This might mean that your coffee arrives a day later than usual.

Standard UK delivery is via Royal Mail 48 Tracked.

Premium UK delivery is via Royal Mail 24 Tracked or DPD Local.

Customers may also 'click and collect' (select this option at the checkout). Please wait for the confirmation email to arrive before setting out. All collections are left in a safe place.

If you wish to visit us in person, the serving 'hatch' at the roastery is open Monday - Friday, 10 am - 4 pm and Saturday 8.30 am - 12.30 pm (June until the end of August).

If you have any questions please use the contact form on our website or telephone the roastery on 01892 281060.

Thank you for your support.

Team Bean Smitten

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