Roastery Operations During Coronavirus (COVID-19) Outbreak

We would like to thank all of our existing customers for their continued support during the Coronavirus (COVID-19) outbreak. We would also like to welcome new customers who are ordering from us for the first time - We very much hope you enjoy brewing and drinking our coffees and will become Bean Smitten regulars.


Key points:


  • We're processing a high volume of online orders

  • Orders are being fulfilled within 1 - 2 working days of being received

  • Royal Mail are taking a little longer to deliver parcels as a result heightened demand and Coronavirus related staff absences

  • Collection from a safe place is available but, this is not the same as fast tracking your order

  • Free standard UK Delivery on orders of £10 or more


Read on for further details...


Over the past few weeks, since lock down began, we have seen a significant increase in the number of people ordering their coffee from us online. In these uncertain times, it is our pleasure to bring a little comfort to you in the form of freshly roasted coffee, delivered to your door.


Whilst demand has increase, we are conscious of our responsibilities towards our employees so, where under normal circumstances we would increase our staffing levels accordingly, we have actually reduced the number of people in the roastery at any one time.


We are currently roasting and posting Monday through Friday. We will continue to review and adjust our schedules as necessary as restrictions are eased and/or reapplied.


Due to the number of orders being received, it may not always be possible to dispatch your coffee on the same day as it is ordered. We expect the order handling time to flex between 1 and 2 working days for the foreseeable future. There are no particular cut-off times. We will process as many orders as possible each day.


Royal Mail are operating normally, albeit slower due to Coronavirus related staff absences. There are no reported issues with DPD Local.


A note for those choosing to collect their coffee from the roastery. This is not the same as having your order fast-tracked. Please do not place the order and then telephone to find out when you can pick it up. Instead, please wait for the confirmation email to arrive. All collections are left in a safe place. The roastery is closed to the general public at the moment. There is FREE UK delivery on orders of £10 or more.


We are thankful that we are still allowed to work and consider it a privilege to be able to roast and post coffee to you.


Thanks again for your support and our best wishes to you and your family.


Darren, Emma and Gina

Team Bean Smitten

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Bean Smitten is an independent speciality coffee roastery based on the Kent/Sussex border, near Tunbridge Wells. Our focus is roasting high-quality coffee for businesses & customers at home.

Contact us:

 

By telephone

01892 281060

By email

Please use Contact Form

Services:

 

Freshly roasted coffee beans

Wholesale coffee supplies

Sanremo coffee machines

Brew gear

Barista training

Coffee roastery open days

Terms and conditions

Privacy Policy

Address:

 

Bean Smitten Coffee Roasters

Cedar Gables

Hastings Road

Flimwell

East Sussex

TN5 7QA

United Kingdom

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